{
  "schema": "mcsj-recipe-v1",
  "id": "utility-high-low-report-meter-reading-exceptions",
  "title": "Utility High/Low Report: Meter Reading Exceptions",
  "module": "Utility",
  "source": "C:/Solutions/michel/knowledge/foster/mcsj_assets/tip_sheets/high_low_meter_exception_report.json",
  "confidence": "source-compiled",
  "timing_target_seconds": 30,
  "requires_live_mapping": true,
  "short_answer": "Run the high/low review from the Meter Reading Exception Report. Use it before billing to catch usage variance, zero usage, no reads, tripped meters, and other reading issues that should be reviewed before bills are calculated or finalized.",
  "steps": [
    {
      "phase": "navigate",
      "action": "Open the exception report",
      "path": "Billing and Collections \u00bb Utility Billing \u00bb Utility Reports",
      "note": "From Utility Reports, choose Meter Reading Exception Report. Menu wording can vary slightly by site/security."
    },
    {
      "phase": "operate",
      "action": "Select the reading group",
      "checks": [
        "Choose the correct cycle or account group for the billing run.",
        "Use the correct reading year and period for the current readings.",
        "Confirm the meter/service options match what you are reviewing."
      ]
    },
    {
      "phase": "operate",
      "action": "Use high/low options",
      "checks": [
        "Select the usage variance, high/low, or exception option available on the report.",
        "Enter the high/low threshold values if the screen prompts for them.",
        "Preview the report before continuing with bill calculation."
      ]
    },
    {
      "phase": "operate",
      "action": "Review each exception",
      "checks": [
        "Check for keying errors, missing reads, changeouts, resets, or rollover situations.",
        "Fix reading issues before billing when the current read is wrong.",
        "Keep the report or screenshot as proof the exceptions were reviewed."
      ]
    }
  ],
  "watch_outs": [
    "Do not use the regular Meter Reading Report when you need exception/high-low review.",
    "A lower current read may be valid for rollover/changeout/reset, or it may be a keying error.",
    "If counts or exceptions look wrong, stop and verify the cycle, year, period, and thresholds."
  ],
  "completion_contract": [
    "Use live chestervillagenydb only",
    "Verify record/batch ID before write",
    "Capture visible after-proof",
    "For batches, Save alone is incomplete; verify and Update/Post when applicable"
  ]
}